FREQUENTLY ASKED QUESTIONS
+ How do I confirm that my order has been placed?
An Order Confirmation email is sent to you when you place an order. If you have not received this email within an hour of placing your order, please check your spam/junk mailbox or contact us at email@example.com.
+ What is the order processing/fulfillment time?
We handcraft made-to-order leather watch straps in small batches and ship them within 5-9 business days after receiving your order. We will send an Order Update email that contains an estimated ship date as soon as we are able to provide one (it may take a few days for us to manage production and provide an estimated ship date for your order). During high volume periods (e.g. holiday season), processing times may be longer than usual.
We appreciate your patience and understanding that handcrafted products take a little more time. Having limited inventory on hand and working on a per-order basis keeps our leather watch straps affordable for you.
Nylon NATO straps and watch boxes will be processed within 1-2 business days.
In some cases, your order may arrive in several shipments to ensure you receive our products as soon as possible. If this applies to your order, we will inform you in the Order Update email.
+ How do I know that my order has been shipped?
You will receive a Shipment Notification email containing your tracking number once your order has shipped. Shipment notification emails are typically sent out at the end of day CST.
For USPS shipments, please allow up to 24 hours for the status of your shipment to correctly display at their website.
+ How do I change or cancel an order?
If you would like to change or cancel your order, please contact us at firstname.lastname@example.org as soon as possible.
SHIPPING AND PAYMENT INFORMATION
+ Do you offer free shipping?
Yes, shipping is complimentary on all U.S. orders via USPS First Class.
For domestic orders of $200 and over, we give you a complimentary upgrade to USPS Priority. For international orders of $350 and over, we offer complimentary DHL Express Worldwide shipping.
All watch purchases include free shipping:
- FedEx 2-Day for domestic
- FedEx International Priority for international
+ Do you ship internationally?
Yes, we offer international shipping via USPS First Class International and DHL Express Worldwide.
All watch purchases include free international shipping via FedEx International Priority.
+ What are my shipping options?
For domestic (US) orders:
- USPS First Class (est. 3-5 business days) — Free
- USPS Priority (est. 2-4 business days) — $5
- FedEx 2Day — $25
- FedEx Standard Overnight — $30
For international orders:
- USPS First Class International — $5 to Canada and $8 to Rest of World
- DHL Express Worldwide — Rate and delivery days vary by country
Delivery days are USPS estimates only. All shipping charges are flat rate. All watch purchases include free shipping via FedEx 2-Day for domestic and FedEx International Priority for international.
+ What are my payment options?
We accept Visa, Master Card, American Express, PayPal, Apple Pay, Discover, Diner's Club, JCB and VEBLENIST Gift Cards.
+ Is there a sales tax on U.S. orders?
Since we are based in Chicago, we are required by law to collect sales tax on transactions that occurred within the state of Illinois.
+ What if I have a problem with my VEBLENIST product?
We want you to be fully satisfied with our products. If you are experiencing any issues or have any concerns about your VEBLENIST product, please contact us at email@example.com so we immediately resolve it for you.
+ What is your return policy?
We want you to be fully satisfied with our products. We will issue a refund or exchange for an item within 30 days of receipt if it is in original and unworn condition. Please click here for additional information.
For watch purchases: You will have a 3-day inspection period for your watch. If you are not satisfied, please contact us for a refund authorization prior to shipping the watch to us. Please click here for additional information.
+ Do you have a price match policy?
If an item changes price within 7 days of purchase we will gladly price match it for you.
+ Do you offer gift certificates?
Yes, VEBLENIST Gift Cards are available to purchase online in increments of $25, $50, $100, $200, $300, $400 and $1000. Our gift cards are sold as unique digital codes (we do not ship physical gift cards) that can be used as payment for orders placed on our online store. When you purchase a gift card, you can email the code to your recipient or to yourself. VEBLENIST Gift Cards never expire and are non-refundable.
+ Are colors shown in your photos accurate?
We try our best to accurately represent the color. However, the photos may slightly vary depending on the different display settings on any individual monitor. We recommend viewing the colors on an Apple retina display at maximum brightness. If you need any assistance in selecting the right product for you, please let us know and we'd be more than happy to help.